Customer Service & Virtual Assistants: Automated or Human?
When someone says “virtual assistant,” you may be confused about exactly what the speaker is...
Posts about Customer Service
Building a Strong Customer Reference Program
There are few things more important to sales and marketing than customer references. Prospects want...
Three Tips to Stop Getting Hung Up on Before it Happens
If you’re making sales calls, especially cold calls, people are going to hang up on you. No one...
Security and the Content Management System
Marketers depend on their content management system (CMS) to manage and update website content...
Strategies for Increasing Customer Retention and Accelerating Growth
Winning new customers is critical for growth, but it may not be the most effective way to increase...
NPS: The Most Powerful Stat for Sales, Marketing and Service
In business, there’s rarely a magic bullet that determines whether your company will succeed or...